Facetime Missing on iPhone 4s, iPhone 5, iPad and iPod Touch ?

If you check out forums related to iPhone or video calling, then you will see that a lot of people are complaining that Facetime is no longer present on their device.

In short the Facetime icon seems to be missing from their device which means they cannot open the app and make video calls. The missing Facetime app problem is not specific to any particular device. This issue has been seen on iPhone4S, iPhone5, iPad or even iPod Touch. Some people who have recently upgraded to the new OS (iOS7) have also faced this issue. We tried to dig around this and found out a working solution for this.

But first please note of the following system requirements for Facetime. Please first verify that you have :

  • iPhone 4 or later, iPad 2 or later, iPad mini, or iPod touch (4th generation) or later, with the latest available version of iOS.

iPhone/iPad purchased in UAE ?

FaceTime may not be available, or may become unavailable, on devices purchased or used in certain countries, including Saudi Arabia and the United Arab Emirates.

  • Please note that if you have purchased the device in Saudi Arabia or UAE, then Facetime won’t be available in your device. This is because of company restrictions
  • If you have purchased somewhere else and using this device in UAE/SaudiArabia, then Facetime will not work on cellular carrier. It MAY work when using Wifi.


  1. In Settings > General > Restrictions, verify FaceTime and Camera are On. Disabling Camera also disables FaceTime.
  2. Update to the latest version of iOS.
  3. Restore your device:
    1. Back up your device to iCloud or iTunes.
    2. Tap Settings > General > Reset > Erase All Content and Settings.
      Note: This will erase all user data from your device.
    3. When complete, configure your device by selecting your region and language and then restore your data using the iCloud or iTunes backup.
      Note: When setting up and restoring a backup from iTunes, ensure that your computer’s language, country, and date and time are set correctly.
    4. If you still cannot locate the FaceTime app, verify that Settings > FaceTime is present. If Settings > FaceTime is present, try using the Spotlight Search to locate the FaceTime app.

Try another thing:

  • If you wish to call someone using FaceTime, find their entry in your Contacts and check if the Facetime icon is present there or not. If present, then tap on the “FaceTime” button to make the call.

Facetime and iOS 7

Found this somewhere in Apple forums.

I have an iPhone 4 with iOS 7.0.3 and I went through those steps:

  1. Go to “Settings”>Scroll down to “iTunes Store & App Store”>Logout from the account
  2. Turn off your device, wait 1 minute or 2 then turn your device back on
  3. Return to “Settings”>Scroll down to “iTunes Store & App Store”>Login (can take up to a minute)
  4. And voilà! iMessage and FaceTime are back in business!

Note: it works without any need for a restoration. This fixes as well all the problems in Google/Facebook/WhatsApp/etc. that require you to “Connect to iTunes to activate push notifications”.

Try to change Date & Time settings

Settings > General > Date & Time > Turn on ‘Set Automatically’


Still not solved ?

Here is a list of articles where you may find solution to your Facetime problem:

It seems that you have a very specific problem, so I would recommend that you post your problem in comments. We may be able to help you out.

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